Customer service :
Monday – Friday, 9:00 am – 5:00pm EST
In Montreal: 514.389.5757
Elsewhere in Canada: 1.877.389.5757
mailto:contact@clairdelunecanada.com
SHIPPING - Delivery charges and policies
Clair de Lune delivers within Canada via Canada Post. Because shipping rates may vary depending on the number of items, weight of shipment and the shipping destination, our policy is to offer shipping and handling FIXED RATES based on your shipping destination. *Please note that for remote destinations and large orders surplus shipping fees may apply.
Shipping & Handling rates:
| Order Price | Shipping |
|---|---|
| Up to $50 | $8 |
| $50.01 to $75 | $5 |
| $75.01 and up | Free gift and free shipping |
* Please note that for remote destinations and large orders surplus shipping fees may apply.
Shipping rates are based on orders not exceeding 13 pds (6,0 Kg.) weight. Note: some items are subject to an extra shipping charge, due to weight or over-size.
Orders leave our warehouse 3 business days after the order is placed and payment approved. Please allow between 4 and 7 business days to receive your order. Business days are Monday through Friday and exclude holidays. If your order is delayed we will notify you immediately.
TRACKING YOUR ORDER
When you order leaves our warehouse you will receive a shipping confirmation email from Canada Post with detailed delivery information for your shipment, including the Canada Post reference tracking # so you can click on the link to Canada Post’s web site and monitor the status of your shipment.
Track your package at Canada Post:
http://www.canadapost.ca/Personal/Tools/Track/ItemSingle.aspx
Any questions about the status of your order, contact Canada Post at toll free 1.888.550.6333
Or contact Clair de Lune Customer service:
Monday – Friday, 9:00 am – 5:00pm EST
1.877.389.5757
mailto:contact@clairdelunecanada.com
RETURN POLICY
We guarantee your satisfaction on all Clair de Lune products. If you are not satisfied with your purchase we will gladly issue a Clair de Lune credit to be used on a future purchase on-line OR offer a replacement if your order is defective or damaged. Clair de Lune products can be returned within 15 days of delivery receipt. Products must be unused. Simply complete the Return Form indicating credit or replacement and accompany it with your original invoice and return items. Exchange items must be in their original packaging and be undamaged, unless you are returning product due to defect or damage.
Click here to download the Return FormYou must assume the cost and risk of returning product to Clair de Lune. In the case that Clair de Lune failed to deliver the product you ordered or if the product is defective, Clair de Lune will reimburse the cost of transportation, provided you return the product to us by Canada Post. Clair de Lune is not responsible for any damage that may occur during the return shipment of your order.
PAYMENT METHODS AND RULES
Clair de Lune accepts the following credit cards:
* Visa
* Mastercard
* Clair de Lune Gift Cards
The ordered items will be shipped upon payment reception.
PRICES
The purchase price per product is in Canadian dollars. Clair de Lune reserves the right to change the price of any product offered on the Web site at any time without prior notice. Please note that prices and promotions shown on our website www.clairdelune.ca are not necessarily the same as those found at our stores.
